NOSTRAA

Privacy Policy

Last updated: June 7, 2026

In short: we collect what you give us (name, email, birth details, your reading requests) and basic technical data to run the service. We use it to provide and personalize your readings, never sell your personal information, and share it only with the providers we use to run Nostraa (like Firebase/Google Cloud) or when the law requires it. You can request access, correction, or deletion of your data at any time — see section 11 or email privacy@nostraa.com.

Nostraa ("Nostraa", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Nostraa website, mobile app, and related services.

1. Information We Collect

We may collect information you provide directly, including:

  • name
  • email address
  • account and authentication details
  • birth date or birth year information used to personalize readings
  • country, region, language, or market selection
  • submitted intentions, questions, reading requests, support messages, and related replies
  • optional uploaded files, receipts, audio, or other media you choose to submit
  • invite or referral information if you use referral features

We may also collect technical information needed to operate the service, such as device type, browser type, app version, IP address, approximate location derived from technical data, log data, error data, and usage events.

2. Authentication Providers

Nostraa may allow you to sign in with email, Google, Apple, or other supported authentication methods. When you use a third-party sign-in provider, we receive information allowed by that provider, such as your name, email address, profile photo, and provider user identifier. If you use Sign in with Apple and choose to hide your email, Apple may provide a private relay email address instead of your personal email address.

3. How We Use Information

We use information to:

  • create and manage your account
  • provide daily readings, free readings, personalized readings, support replies, and related app features
  • personalize your experience and language/market settings
  • communicate with you about your account, readings, support requests, service updates, and security
  • process requests, receipts, and administrative review workflows
  • improve performance, reliability, safety, and user experience
  • detect, prevent, and respond to fraud, abuse, unauthorized access, or technical issues
  • comply with legal, tax, accounting, platform, and regulatory obligations

4. Readings and Submitted Intentions

Your submitted intentions, questions, readings, and support messages are treated as private user content. We do not sell your personal reading content to third parties. Authorized Nostraa readers, administrators, or service providers may access this content only as needed to provide, review, translate, support, or improve the service.

5. Third-Party Service Providers

We use trusted providers to operate Nostraa, including cloud hosting, authentication, database, storage, email, analytics, crash/error reporting, payment or receipt review tools, and communication services. These providers process information only as needed to provide services to Nostraa.

Examples may include Firebase/Google Cloud services, Apple authentication services, Google authentication services, email delivery providers, and hosting or infrastructure providers.

6. Analytics, Cookies, and Similar Technologies

Nostraa may use cookies, local storage, device identifiers, and similar technologies to keep you signed in, remember preferences, secure the service, measure usage, and improve performance. You may be able to limit cookies through your browser settings, but some features may not work correctly without them.

7. Data Sharing

We may share information:

  • with service providers that help us operate Nostraa
  • with readers, moderators, or administrators who need access to fulfill your request
  • when required by law, legal process, or enforceable government request
  • to protect the rights, safety, and security of Nostraa, users, or others
  • in connection with a merger, acquisition, financing, restructuring, or transfer of business assets
  • with your consent or at your direction

We do not sell your personal information.

8. Data Retention

We keep personal information for as long as needed to provide Nostraa, maintain account records, resolve disputes, comply with legal obligations, prevent abuse, and enforce our agreements. You may request deletion of your account or personal data, subject to legal or operational retention requirements.

9. Security

We use reasonable technical and organizational safeguards designed to protect personal information. However, no online service can guarantee absolute security. You are responsible for keeping your login credentials and devices secure.

10. Children

Nostraa is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

11. Your Privacy Rights

Depending on your location, you may have rights to:

  • request access to personal information we hold about you
  • request correction of inaccurate information
  • request deletion of your account or personal information
  • object to or restrict certain processing
  • request a copy of your information
  • withdraw consent where processing is based on consent

You can contact us to make a privacy request. We may need to verify your identity before fulfilling certain requests.

12. International Users

Nostraa may process and store information in countries other than your country of residence. These countries may have data protection laws different from those in your location.

13. Entertainment and Personal Insight Service

Nostraa provides symbolic, spiritual, and entertainment-based readings for personal reflection. The service does not provide medical, psychological, legal, financial, or other professional advice.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and may provide additional notice where appropriate.

15. Contact

For privacy questions or requests, contact us at privacy@nostraa.com or through the Nostraa support/contact form.